Terms of Service
Terms of Service
Thank you for visiting www.preciousasapearl.com. These terms and conditions govern your use of the site and purchase of goods and services from the site.
In the unlikely event that you are unhappy with your purchase, please notify by email, or writing to us using the link on our contact page.
You will need to contact us within 14 days and return the items to us as soon as possible, with their original packaging and proof of purchase or gift certificate and we will be happy to exchange or refund.
We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company’s depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as Precious as a Pearl will not be held liable for these.
When returning items you are strongly recommended to obtain proof of posting and sufficient insurance cover. We cannot accept responsibility for parcels lost in transit.
In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
Defective and damaged items
Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.